Mauricy Filho

PhD-fellow

Email: mauricy.filho@aho.no
Website: http://www.linkedin.com/in/mauricyfilho

Biography

Mauricy Filho is a Service Design PhD Fellow at the Oslo School of Architecture and Design (AHO) developing a research on the role of brand experience for businesses. He has a M.Sc. in Business from UFPE (Pernambuco Federal University – Brazil) where he developed a research on the role of the elements of the marketing mix in communicating the brand identity; and a B.A. in Design from the same institution. His interest in the business related fields cames from early studies in Economic Science, also at UFPE.

His research aims to develop tools to help corporations understand their brand as customer experience proposition, and communicate these propositions to the New Service Development teams so they can, through design, translate the immaterial brand values into tangible (branded) service experiences.

Projects:

Brand Innovation in Service Design|CSI (Centre for Service Innovation)

Publications (3)

2017

Conference paper

Designing for Brand Experience: How Service Design Operationalizes a Service Dominant Logic Approach to Branding

Filho, Mauricy|Clatworthy, Simon

Book chapter

Building brand trust through customers´ experiences

Filho, Mauricy

2012

Conference paper

The Brand Experience Manual: Addressing The Gap Between Brand Strategy And New Service Development

Filho, Mauricy

Customer experience has now become a central arena for competition in services. Companies are working hard not only to develop memorable customer experience, but also to infuse those with brand associations. To be able to transform brand strategy into a service concept capable of delivering a brand-aligned experience, the New Service Develop (NSD) teams need proper brand input... Read »