Sacred Services

The project looks at where current unaddressedgaps in service design delivery such as consistency in customerexperiences and value creation might be addressed through anoperationalisation of concepts relating to the sacred.

Main aims: To interrogate possible intersections between service design
and the sacred.

Analytical frames: Service design. Anthropology. Psychology.

Research methods: Literature survey, practice-based research and analysis
of design outputs of the project and others as case studies.

Outcomes: New service design toolkits and methodology.

Publications: None to date.

Partners: As part of the Centre Service Innovation (CSI) the project will
partner private sector companies Telenor, Tryg, Storebrand, DnBNOR, Posten
as well as public and education sector institutions.

Project site:     

Finance: CSI: NFR

Supervisor: Simon Clatworthy.

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